Answers to the questions we hear most often
If you still need help after reading these answers, reach out to us and we will be happy to guide you.
Fast Help
We grouped the most common ordering, payment, shipping, return, and care questions for quicker support.
Support
Email us with your order details and we will help as soon as possible during working hours.
Reliable
This FAQ page is designed so shoppers can quickly find the key answers on mobile or desktop.
Ordering
Browse the collection on mahezar.com, add your favourite pieces to the cart, and complete checkout online.
Yes, you can place an order through our social channels as well.
Order changes may be possible before dispatch. Once an order is packed or shipped, cancellation is no longer possible.
Payments
Yes, unless stated otherwise, all prices are listed in Pakistani Rupees (PKR).
Cash on delivery is available where shown at checkout. Other payment methods are shown during checkout as well.
Yes. We do not store payment details, and transactions are handled securely through our payment partners.
Shipping and delivery
Delivery is currently PKR 350 across Pakistan unless a different amount is shown at checkout.
Orders are usually delivered within 7 to 10 working days after dispatch.
We ship through Leopards Courier.
Yes, once the order is dispatched we share a tracking number so you can track it online.
Returns and refunds
Returns and refunds are only available for damaged or faulty items, and requests must be raised within 24 hours of delivery.
The video acts as clear evidence of the parcel condition when opened and helps us review claims fairly.
Some hygiene-sensitive and customised items are non-returnable unless they are damaged on arrival.
We do not currently offer direct exchanges. You can return an item if eligible and place a new order for the replacement piece.
Products and care
We try to show products accurately, but screen and lighting differences can cause small colour variations.
For most pieces, a gentle wipe with a soft, dry cloth is the safest method. See the Care Guide page for material-specific help.
Yes. Orders are packaged beautifully, and you can mention any special gifting notes at checkout.